Vimeo's Best Toll-Free/800 Customer Phone Number If you have a business or premium account, you could try using the live chat option. If a second request does not resolve your problem and you have a basic account, you will have to work within Vimeo's email system to get a resolution. Doing this gives you, and the customer service representative, a common goal to work towards. Explain where you think Vimeo has not understood or appropriately responded to your concern and describe the resolution that you would like. You may be able to identify areas of miscommunication or misunderstanding that can be addressed in future correspondence. You may still have options.įirst, read the reply that you received from Vimeo. If you get a response from Vimeo that does not answer your questions or resolve your concerns, don't give up. What Should You Do If You Have an Unsuccessful Communication with Vimeo? If you have a significant issue regarding intellectual property, it may take a while for Vimeo to sort out the issues involved and you may find that customer service representatives can offer limited help in this area. Intellectual property issues are often complex and a customer service representative may not be able to navigate or mediate IP concerns. You may have to use a different device, a different operating system or contact the manufacturer of your device or software to resolve incompatibility issues. If there is an incompatibility between your device or computer and Vimeo, a customer service representative might be able to suggest a workaround, but he or she is unable to completely resolve problems with third-party devices or software. What Can't Be Resolved by Contacting Vimeo Customer Service? These would include assisting with account issues, such as changing your account plan or canceling your account, addressing intellectual property violations or appeals of content being taken down, billing issues and providing technical support. What Kind of Issues can a Vimeo Customer Service Representative Resolve?īecause Vimeo is an online service, it's customer service representatives can resolve just about every issue that might come up. Online searches do not reveal a pattern of customer complaints about customer support at Vimeo. Still, it does appear that many people are satisfied with the level of customer support available. They would prefer to be able to interact with a real human in real-time. Many consumers are unhappy with the fact that Vimeo does not offer phone-based customer service. How do Consumers Feel About Contacting Vimeo Customer Service? Take note of the date on which you submit your request so that you know when you can follow-up if you haven't heard from Vimeo in a day or two. Make it easy on the agent and be clear and professional in your communication. While you may have legitimate reasons for being upset, high emotion can make it difficult to understand what you are writing about. State your concerns clearly, politely and concisely in your customer service request. Relevant documentation may include screenshots of error messages, evidence of copyright violations, billing statements or previous correspondence between you and Vimeo regarding your issue. Gather any documentation that is relevant to your case and scan or screenshot it so that you can provide it to Vimeo when you make your customer service request. Customer support is available during limited hours over the weekend for business and premium accounts. If you send your request over the weekend you will have to wait Monday at the earliest to receive a response. That is when customer service representatives are available to respond to your request. Send your request between Monday and Friday. There are several things that you can do to help ensure that your request for customer service is handled quickly and professionally: Reporting intellectual property violations or inappropriate contentīest Practices for Contacting Vimeo Customer Service Help with setting up, changing or canceling accounts People contact Vimeo customer support for range of reasons, including: Why Do People Contact Vimeo Customer Support? If you need to customer service, you will have to fill out an online support request, unless you have a business or premium support plan, in which case you will be able to take advantage of live chat options. It should be noted, however, that Vimeo does not offer phone-based customer support. As one of the oldest and most respected online video platforms, it is not surprising that Vimeo gets a lot of requests for customer service each and every day. Vimeo is an online video hosting and sharing platform that provides ad-free video streaming to its users.
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